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Village Craft and Candle
Customer Service
There will be an experienced candlemaker at the store, 10am to 4:00pm Monday to Friday. If you would like to have one on one attention or make an appointment to discuss any questions or concerns we will be happy to help.
Shipping
We realize that candlemaking supplies can be quite heavy. Because of this, we have set up shipping contracts with CanPar to bring you the most economical shipping possible. A signature or signed note is required by CanPar to leave parcel. In remote areas or out-of country, it may be more economical to use the postal system. If you request a different method of shipping (ie. Canada Post) we will calculate the shipping cost when we process your order. Cost will vary according to method used and weight of package.*Due to winter weather conditions there may be days that canpar does not run. We apologize for any inconvenience to you.
Tracking numbers will be provided for on-line orders, please allow 24hrs to 48 hours before tracking. This allows time for the parcel to be picked up at our facility and into the system with CanPar. If you have any difficulities 48 hours after our shipping confirmation email, please call 1-519-284-9900 and we will be glad to assist you.
In-stock items leave our warehouse in 1 to 3 business days, excluding weekends and holidays.Orders are not processed on the weekends. Actual shipping costs are assumed by the purchaser.
Out of Stock Items
Every effort is made to ship your order complete. If an item is out of stock and that product is expected to arrive shortly, your order may be held so that it will ship complete. If it is an item that is expected to be out of stock for an undetermined amount of time, your parcel will leave without the item and you will not be charged. Please reorder out of stock items.
Picking Up Orders
Orders may be picked up at our retail location Monday to Friday, 10 til 3. Any Saturday pick ups must be pre-arranged, there is no guarantee of stock on Saturday or Sunday because the warehouse is closed. For faster service, please call ahead so your order can be packaged.
Payment
Payment Methods -Visa, Mastercard, Amex, PayPal, Money Orders, Emoney and Interac accepted.
If there are items you need that do not appear on this site, PLEASE ASK. We cannot carry every product, but we are more than willing to locate a product for you.All prices are in Canadian Dollars, applicable taxes extra. No minimum order.
Customers in Ontario, BritishColumbia, New Brunswick, Nova Scotia, Newfoundland and Labrador will be charged 13% HST on products and freight as required by Canadian law. See the government website www.ccra.gc.ca for further details.
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